Another way to get a faster support response besides creating a CASE is by creating a CHAT CASE which normally behaves faster as a regular CASE.
The steps below will lead you to create a CHAT-CASE with Autodesk.
1. First, make sure your account is entitlement as Primary or Secondary Admin or that is has a seat assigned to it.
More info can be found in this article.
2. Second, go to the link below, choose the area you need help with, fill up all the necessary information that describes your issue, and finally hit the CHAT option. This procedure logs a CHAT CASE that you can use to talk with an Autodesk Agent
https://knowledge.autodesk.com/contact-support.