Another way to get a faster support response besides creating a CASE is by creating a CHAT CASE which normally behaves faster as a regular CASE. 

The steps below will lead you to create a CHAT-CASE with Autodesk.


1. First, make sure your account is entitlement as Primary or Secondary Admin or that is has a seat assigned to it. 

More info can be found in this article.

https://nexgencamsupport.freshdesk.com/support/solutions/articles/44001916820-how-to-access-autodesk-support.


2. Second, go to the link below, choose the area you need help with, fill up all the necessary information that describes your issue, and finally hit the CHAT option. This procedure logs a CHAT CASE that you can use to talk with an Autodesk Agent

https://knowledge.autodesk.com/contact-support.